8520 Cliff Cameron Drive Suite 190, Charlotte, NC 28269
Epic Health Services is a healthcare evaluation and management provider located in Charlotte, North Carolina, offering comprehensive diagnostic assessments, care coordination, and patient management services. The practice serves the Charlotte metropolitan area with a focus on thorough health evaluations and personalized treatment planning for patients with complex medical needs.
Epic Health Services provides comprehensive evaluation and management (E/M) services that serve as the foundation for quality patient care. These services include detailed patient assessments, diagnosis development, treatment plan creation, and ongoing care coordination to ensure continuity and quality outcomes.
Evaluation and management services are billed according to healthcare procedure codes (CPT codes) that reflect the complexity of the patient visit. Costs vary significantly based on the type of evaluation, time spent, and medical complexity involved. As of 2026, typical E/M service fees for established patient office visits range from $150 to $400, while new patient evaluations typically range from $250 to $500.
| Service Type | Typical Cost Range | Medicare Coverage | Medicaid Coverage | Insurance Requirements |
|---|---|---|---|---|
| New Patient Comprehensive Evaluation | $250 - $500 | Yes (Medicare-allowed amount) | Yes (varies by state) | Copay/coinsurance typical |
| Established Patient Office Visit (Low Complexity) | $100 - $150 | Yes (Medicare-allowed amount) | Yes (varies by state) | Copay typical ($15-40) |
| Established Patient Office Visit (Moderate Complexity) | $150 - $250 | Yes (Medicare-allowed amount) | Yes (varies by state) | Copay/coinsurance typical |
| Established Patient Office Visit (High Complexity) | $250 - $400 | Yes (Medicare-allowed amount) | Yes (varies by state) | Copay/coinsurance typical |
| Preventive Health Evaluation (Annual Wellness) | $0 - $150 | 100% covered (no cost) | Varies by state (often covered) | No cost if preventive visit |
| Chronic Disease Management (per visit) | $150 - $300 | Yes (Medicare-allowed amount) | Yes (varies by state) | Copay/coinsurance typical |
Medicare Coverage: Medicare Part B covers evaluation and management services at Epic Health Services. Your actual cost depends on whether the provider participates in Medicare. Participating providers have agreed to accept Medicare's allowed amount as payment in full (except for your copay or coinsurance). For 2026, Medicare typically covers 80% of the allowed amount after you meet your annual Part B deductible ($276 in 2026).
Medicaid Coverage: North Carolina's Medicaid program (NC Health Choice) covers evaluation and management services. Coverage and copays vary by eligibility category and specific plan. Many low-income patients have minimal or no copays.
Private Insurance: Most private insurance plans cover E/M services. Your actual cost depends on your specific plan, deductible status, and whether the provider is in-network. In-network providers typically result in lower out-of-pocket costs.
Uninsured Patients: Epic Health Services may offer self-pay discount rates for uninsured patients. Contact the office directly to ask about sliding scale fees or payment plans if you don't have insurance.
Several factors determine the specific cost of your evaluation and management visit:
Charlotte's healthcare infrastructure and geographic advantages make it an excellent location for accessing quality evaluation and management services. The city has emerged as a major healthcare hub in the Southeast with strong medical resources, convenient access, and a growing population of healthcare professionals.
Major Medical Centers: Charlotte is home to several large healthcare systems including Atrium Health (formerly Carolinas HealthCare System), which operates over 40 hospitals across the Carolinas. This concentration of medical resources means patients have access to specialists, advanced diagnostic equipment, and integrated care coordination.
Population and Provider Density: With a metropolitan population exceeding 2.5 million people, Charlotte has a large network of healthcare providers across specialties. This competitive healthcare market tends to result in quality improvements and efficient service delivery.
Geographic Accessibility: Charlotte's central location in the Southeast makes it accessible to patients from surrounding areas. The city has well-developed transportation infrastructure including major highways (I-77, I-85) and Charlotte Douglas International Airport, making it convenient for residents to access healthcare services.
North Carolina's Healthcare Regulations: North Carolina maintains licensing standards for healthcare providers and evaluation and management services. The North Carolina Medical Board oversees physician credentials and conduct, ensuring provider quality and accountability. NC also has established Medicaid coverage policies for evaluation and management services, making care more accessible for low-income patients.
| Area | Characteristics | Nearby Healthcare Resources | Population Access |
|---|---|---|---|
| Uptown Charlotte | Central business district, urban location | Atrium Health's Carolinas Medical Center, specialty clinics | Easy access for downtown workers and residents |
| South End | Mixed-use neighborhood, growing medical hub | Atrium Health facilities, growing specialist concentration | Popular residential area with good healthcare proximity |
| North Charlotte | Suburban, residential, growing professional services | Atrium Health North Campus, neighborhood clinics | Serves northern suburb population |
| East Charlotte | Diverse neighborhoods, mixed residential/commercial | Multiple urgent care centers, Medicaid-participating providers | Good access for east-side residents |
| West Charlotte | Residential, family-oriented neighborhoods | Neighborhood clinics, hospital satellite locations | Serves west-side families and seniors |
Transportation Convenience: Charlotte's public transportation system (CATS) provides bus service throughout the city, making healthcare visits accessible for patients without personal vehicles. The city is also car-friendly with generally available parking at medical facilities.
Healthcare Market Competition: In addition to Atrium Health, Charlotte has providers participating in competing healthcare networks, which supports service quality and patient choice. Multiple urgent care centers, community health centers, and specialist networks provide alternatives and comprehensive care options.
Medicaid and Safety-Net Coverage: North Carolina's Medicaid program (NC Health Choice) and Charlotte's federally qualified health centers (FQHCs) provide healthcare access for uninsured and low-income patients. This supports comprehensive healthcare availability across income levels.
Understanding what happens during an evaluation and management visit can help you prepare and make the most of your appointment. Epic Health Services follows standard healthcare protocols for patient evaluation and management.
Scheduling: Contact Epic Health Services to schedule your appointment. First-time patients may be asked to arrive 10-15 minutes early to complete registration and insurance verification. Bring your insurance card, photo ID, and a list of current medications if possible.
Prepare Information: Before your visit, consider writing down:
Bring Documents: If available, bring records from other providers, recent lab results, or previous medical evaluations. This helps the provider understand your complete medical history and avoid duplicate testing.
Check-In and Registration (5-10 minutes): You'll check in at the front desk, confirm insurance information, and provide updated health history if needed. Staff will verify your reason for visit and current medications.
Vital Signs (5 minutes): A medical assistant will measure your blood pressure, temperature, heart rate, and sometimes weight. These baseline measurements help assess your current health status.
Provider Evaluation (15-45 minutes depending on complexity): The healthcare provider will:
Specific to Your Needs: For established patients with chronic conditions, the visit may focus on monitoring disease progression, adjusting medications, and reviewing lab results. For new patients, the evaluation will be more comprehensive to understand your baseline health status.
Check-Out and Billing (5 minutes): You'll check out at the front desk, pay any copays or coinsurance due, and receive information about follow-up care. Staff will provide any necessary referral documents or patient education materials.
Medical Records: Your visit will be documented in your medical record. If you need copies of your medical records, contact the office directly. North Carolina law requires providers to provide copies within 10 business days.
Follow-Up Care: The provider will recommend follow-up scheduling based on your needs. Established patient visits may be scheduled for 3-6 months later if managing chronic conditions, or sooner if acute concerns are being treated. New patients may be scheduled for follow-up within 2-4 weeks.
Test Results: If diagnostic tests were ordered, Epic Health Services will contact you with results, typically within 5-7 business days. Ask about their preferred method of communication (phone, patient portal, or mail).
Medication Changes: If medications were adjusted or started, the provider's office will send information to your pharmacy. Ask for written instructions on medication changes, including any foods or supplements to avoid.
During your visit, don't hesitate to ask questions or express concerns. Quality evaluation and management care requires clear communication between you and your provider. Effective questions include:
Referral requirements depend on your insurance plan. Many insurance plans, particularly HMOs, require a referral from your primary care provider. PPOs typically allow you to self-refer. Medicare does not require a referral for established relationships. Contact Epic Health Services or your insurance company to confirm whether a referral is needed for your specific plan.
Availability of same-day or urgent appointments depends on provider schedules and current patient demand. Call ahead to ask about urgent appointment availability. If you need immediate care, Charlotte has several urgent care centers and emergency departments available 24/7.
Many modern healthcare practices offer patient portals for viewing records, requesting refills, and communicating with staff. Contact Epic Health Services directly to ask about portal availability and how to register.
Bring: insurance card, photo ID, list of current medications, a list of questions or concerns you want to discuss, and any recent medical records or test results from other providers.
Evaluation and management services are scheduled outpatient visits focused on comprehensive patient assessment and ongoing care. Urgent care centers handle minor acute illnesses and injuries (sprains, minor infections, minor burns) with shorter wait times. Emergency rooms address life-threatening emergencies and severe injuries. E/M services are appropriate for managing chronic conditions, preventive care, and complex health evaluations that require more time and comprehensive assessment than urgent care.
If Epic Health Services has multiple providers, you may be able to request a specific provider. However, availability depends on their schedule and current patient load. Some patients build long-term relationships with one provider for continuity of care, which often improves health outcomes by ensuring your provider knows your medical history and preferences.
Call Epic Health Services as soon as possible if you need to cancel or reschedule. Providing adequate notice (at least 24 hours) helps other patients access available appointment slots. Some practices charge cancellation fees for appointments cancelled without sufficient notice.
Healthcare providers are required by federal law (HIPAA - Health Insurance Portability and Accountability Act) to keep your medical information confidential and secure. Epic Health Services must have privacy and security policies in place. Ask about their specific privacy practices if you have concerns about your personal health information.
New patient comprehensive evaluations typically take 45-60 minutes total (including check-in and vital signs). Established patient visits usually take 20-30 minutes. Actual time varies based on your condition complexity and whether additional testing is needed. Arrive early to allow time for check-in.
Most healthcare practices allow patients to call back with follow-up questions within a reasonable time after the visit. Some offer patient portals for sending secure messages. You can also schedule a follow-up visit if your questions require more extensive discussion.
Evaluation and management services serve as the foundation for quality patient care in the American healthcare system. These services involve comprehensive patient assessment, diagnosis, treatment planning, and ongoing monitoring—the core functions of primary and specialty care.
Research consistently shows that quality evaluation and management care improves patient health outcomes. Comprehensive patient assessment helps identify health concerns early, when they're most treatable. Regular follow-up monitoring allows providers to detect disease progression and adjust treatments before complications develop.
For patients with chronic conditions like diabetes or heart disease, regular E/M evaluations reduce emergency room visits and hospitalizations. For preventive care, comprehensive health evaluations identify risk factors and allow providers to counsel patients on lifestyle changes that prevent serious disease.
Evaluation and management services provide the opportunity for providers to coordinate care with specialists and other healthcare providers. This coordination reduces medical errors, prevents duplicate testing, and ensures all providers treating a patient understand the complete clinical picture. For patients seeing multiple specialists, a strong E/M relationship with a primary care provider improves care quality and safety.
While evaluation and management services represent a cost, they're actually associated with lower total healthcare spending. Comprehensive assessment and early intervention prevent expensive emergency room visits and hospitalizations. Regular monitoring of chronic diseases reduces complication rates that would otherwise require costly advanced treatments.
Evaluation and management services at Epic Health Services in Charlotte operate under North Carolina healthcare regulations designed to protect patient safety and quality.
Providers offering evaluation and management services in North Carolina must be licensed by the North Carolina Medical Board (for physicians), the North Carolina Board of Nursing (for nurse practitioners and physician assistants under physician supervision), or other relevant licensing boards. Licensing requirements include:
You can verify a healthcare provider's license on the North Carolina Medical Board website (ncmedboard.org) by searching their license status and any disciplinary history.
North Carolina requires healthcare providers to maintain complete, accurate medical records for all patients. These records must document the evaluation, diagnosis, treatment plan, and follow-up recommendations. Patients have the right to access their medical records upon request, typically within 10 business days. Providers must maintain confidentiality of medical records per HIPAA requirements.
Healthcare facilities in North Carolina are subject to state inspection and licensure. The North Carolina Department of Health and Human Services oversees facility licensing and complaint investigation. Patients can report concerns about care quality to the NC Medical Board or the Department of Health and Human Services.
Epic Health Services provides comprehensive evaluation and management services to Charlotte-area patients seeking thorough health assessment, diagnosis, and treatment planning. Located in Charlotte's robust healthcare market, the practice benefits from proximity to major medical centers, a large network of specialists, and strong healthcare infrastructure.
Evaluation and management services at Epic Health Services typically cost $150-$400 for established patients and $250-$500 for new patients, with actual costs depending on visit complexity and your insurance coverage. Most insurance plans, Medicare, and Medicaid cover these services with standard copays or coinsurance.
Charlotte's position as a major Southeast healthcare hub provides patients access to integrated care, diagnostic resources, and specialist consultation when needed. Healthcare providers in Charlotte operate under North Carolina's regulatory standards, ensuring provider credentialing, medical record documentation, and quality oversight.
If you're seeking evaluation and management services in Charlotte, contact Epic Health Services directly to discuss your health concerns, confirm insurance acceptance, and schedule an appointment. Comprehensive evaluation and management care provides the foundation for maintaining health, managing chronic conditions, and receiving coordinated specialty care when needed.
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